FAQ

F.A.Q.

How much does shipping cost?

Shipping price is determined by weight and amount of items purchased.

When will my order arrive?

Please allow 5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Can I contact you directly with any questions?

Please email [email protected] with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

Yes. We ship worldwide.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

Can you send me a sticker?

Each web store purchase comes with a couple of stickers. If you have not placed an order but would like some stickers, please send $5.00 cash and a self addressed stamped envelope to the address below and we will send you 5 stickers.

FreedMinds

720 Sycamore st.

Oakland, CA 94612

We are not responsible for envelopes lost to/from our office.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the FreedMinds newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.